Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns are subject to a 15% restocking fee

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at stephen@behindthegallery.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stephen@behindthegallery.com.au.

International Shipping - Please Read Carefully

All international orders are correctly declared and may incur additional taxes, customs duties and fees levied by the destination country. These fees will be the responsibility of the customer and must be handled by them. Behind The Gallery cannot be held responsible for any of these fees incurred, therefore the recipient is liable. Behind The Gallery is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.

Please contact your local custom’s offices if you require more information regarding duties and taxes. We cannot incorrectly declare your order or mark it as a gift. Delivery may be delayed due to customs clearance.

 

Cancellation Policy

Any cancellation must be within within 24 hours of placing the order. Cancellations requested after 24 hours, you are subject to a 15% restocking fee

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.